These conditions apply to every booking made on bicotorto.es. They are written to be understood first time round: if anything is unclear, ask us before booking and we will explain it.
The accommodation is provided by TRENDON ME SL · NIF B32449639 · Lugar A Laixa, 24 · 32417 A Arnoia (Ourense), registered in the Galician Register of Tourism Companies and Activities under number H-OR-000951. You can write to us at info@bicotorto.es.
The accommodation contract is with us, including when you book through a platform. That means you can complain to us directly whatever channel you booked through.
Today a booking works as a request, not an immediate purchase:
If we do not reply within three days, the request is deemed not accepted and binds you to nothing (article 11.2 of Decreto 179/2011). In practice we answer much sooner.
When we switch on card payments, the final button will state expressly that the booking carries an obligation to pay, with the total shown right above it. We will update this page the same day.
The price that counts is the one the search shows you before you confirm, everything included. We deliberately do not publish a second price list here: two lists end up saying different things, and the one that matters is the one you pay.
It depends on the season of your arrival date:
If you paid a deposit, we remind you of the balance twelve days before arrival with a payment link, and again if it is still unpaid. If it remains unpaid by the seventh day, we cancel the booking and release the dates, applying the same tiers as the next section: we never claim more than you have already paid.
Today we take payment by bank transfer, with the details in the confirmation email. Card and Bizum will be enabled once the gateway is live; until then we do not advertise them as available.
The penalty rises in bands as your arrival gets closer. These are the bands, and the search shows them to you with the exact dates of your stay before you confirm:
The penalty never exceeds what you have already paid. If you cancel having paid only the deposit, you lose at most that deposit: once cancelled we claim no further amount.
Refunds are issued within 14 calendar days to the same payment method you used.
To cancel or change dates, write to info@bicotorto.es quoting your booking code. If there is availability, moving the dates is usually a better answer than cancelling, and we always try that first.
It can happen through force majeure or something that makes the house unsafe to use. In that case, in this order:
In addition, where the cancellation is attributable to us, we cover the direct travel costs you can evidence for transport already booked, up to the value of the stay. We state a closed figure so you know where you stand.
Check-in is from 4 pm and check-out by 11 am. If you need another time, tell us: late check-out is an extra subject to availability, and we cannot offer it on days when someone arrives after you.
The minimum stay depends on the season and the day of arrival. The search always tells you before you pay and will not let you book below it.
There is 24-hour telephone assistance for guests staying with us. The on-call number is in the email before arrival.
Each house is let whole and its price covers its capacity. In the search you will find, house by house, how many places there are and which beds they are in: giving only a number without explaining the layout is the surest way for someone to arrive disappointed.
You can add a cot free of charge, one per house, and it does not take a place. Extra beds, where they exist, are booked separately and shown with their price.
You may not accommodate more people than booked, not even for one night.
The pool has no lifeguard. So that it can be used with peace of mind, these rules are compulsory:
We are liable for our own breaches under the law: nothing above limits our liability for the state of the facilities or for our negligence.
Bicotorto sits in a small rural village, and that is exactly its charm. Please respect our neighbours’ rest, especially at night, and look after the house and the garden.
No parties or celebrations, and no visitors who are not staying without telling us first.
No pets, except assistance dogs, which are welcome everywhere and at no cost.
If something is breached, we ask you first and give you the chance to put it right. We only end the stay if the breach continues after that warning, or if it is serious and puts people or the house at risk. In that case we settle what was used: we charge the nights taken and any damage we can evidence, and refund the rest. We do not keep the whole amount.
We keep anything you leave for thirty days. Tell us where to send it and we will post it with carriage at your cost. After that, unless it is valuable or personal, we stop holding it.
As for belongings brought into the house, articles 1783 and 1784 of the Spanish Civil Code apply. That does not exclude our liability for damage arising from our own negligence or that of our staff.
Royal Decree 933/2021 requires us to record the details of everyone staying and report them to the Ministry of the Interior. The report is made at two moments, each within 24 hours: when the booking is made or cancelled, and at the start of the stay.
We will send you a link a few days beforehand so you can fill it in from your phone rather than on arrival. The report data is kept for three years because the rules require it. If you give us an image of your document, we delete it after one year, and you can ask us to delete it sooner.
Write to us. You will immediately receive an email with your case number, which is the written record of your complaint, and we reply within 15 calendar days at most (article 21 of the consolidated Spanish Consumer Protection Act).
You also have the official tourism complaint forms: we keep them on site and hand them to you on the spot, whatever channel you booked through.
You may also go to the Galician Consumer Arbitration Board (consumo.xunta.gal), an accredited alternative dispute resolution body competent for this matter. If you file a claim there, we will accept arbitration.
Spanish law applies and, in particular, consumer law and Lei 7/2011 on tourism in Galicia.
As a consumer you may sue us in the courts of your own domicile, those of the place of performance, or those where the accommodation is, at your choice. We may only sue you in the courts of your domicile.
This is version 2.0, dated 2026-09-07. Each booking is governed by the version in force on the day it was made, and we keep a copy of every version.
Related documents: legal notice · privacy policy · cookie policy.